We're here to make your shopping experience as simple and enjoyable as possible. If you can't find the answer you're looking for, feel free to contact our customer support team anytime at info@ryvencollection.com.
1. How long will it take to receive my order?
Orders are generally processed within 1–2 business days. Once shipped, delivery typically takes 6–8 business days, meaning most customers receive their order within approximately 7–10 business days.
For complete shipping information, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes. We proudly offer free shipping on all orders delivered within Canada and the United States.
For additional information, please refer to our Shipping Policy.
3. Where is Ryven Collection located?
Ryven Collection is a Canadian-based online store. We carefully curate quality products and currently ship to customers across Canada and the United States.
4. What if my order arrives damaged or defective?
If your order arrives damaged, defective, or you experience any product-related issue, please contact our support team as soon as possible. We'll review the situation and work with you to provide a suitable resolution, including a replacement when appropriate.
Requests should be submitted within 30 days of delivery.
For more information, please review our Refund Policy.
5. Can I cancel my order?
Orders begin processing shortly after they are placed, which means we cannot cancel orders once they have been submitted.
If you no longer wish to keep your purchase after it arrives, you may return it within our 30-day return period, provided it meets the conditions outlined in our Refund Policy.
6. What is your return policy?
We accept eligible returns within 30 days of delivery. Returned items must meet the conditions outlined in our Refund Policy.
Please review our policy for complete return instructions and eligibility requirements.
7. When will my refund be processed?
Once your returned item has been received and inspected, your refund will be issued to your original payment method.
Most refunds are completed within approximately 7 business days, although processing times may vary depending on your financial institution.
Please refer to our Refund Policy for complete details.
8. Do your products come with a warranty or guarantee?
We stand behind every order with our 30-day satisfaction guarantee. If you experience an issue with your purchase, simply contact our support team and we'll be happy to assist.
9. How can I contact customer support?
You can reach our support team anytime by emailing info@ryvencollection.com.
We aim to respond to all customer inquiries within 1–2 business days.
10. Do you ship internationally?
At this time, we currently ship only within Canada and the United States.
11. Do you have a physical store?
No. Ryven Collection operates exclusively as an online store, allowing us to offer competitive pricing while delivering products directly to our customers.
12. Do you offer bulk or business orders?
Yes. We may be able to accommodate bulk or business purchases.
Please contact our support team to discuss availability and receive additional information.
13. Do you offer exchanges?
We currently do not offer direct exchanges.
If you'd like a different product, size, or colour, simply return your original purchase within the 30-day return period and place a new order.
For complete details, please review our Refund Policy.
14. How do I track my order?
As soon as your order ships, you'll receive a confirmation email containing your tracking number.
You can use that tracking number at any time by visiting our Track Your Order page.
Contact Information
Store Name: Ryven Collection
Email: info@ryvencollection.com
Phone: +1 (647) 370-7806
Address: 10 Edelweiss Avenue, Richmond Hill, Ontario L4E 4L9, Canada
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We strive to respond to all inquiries within 1–2 business days.