Refund policy

Refund Policy

30-Day Returns

At Ryven Collection, we want every customer to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Our goal is to make the return process as smooth and straightforward as possible.

Return Policy Overview

  • Return Period: You may request a return within 30 days from the date your order is delivered.

  • Customer Support: Our support team is available to answer your questions and assist you throughout the return process.

  • Product Condition: Returned items must be unused, in their original condition, and include all original packaging.

Please note: Orders are processed shortly after they are placed. For this reason, we cannot cancel orders before they have been delivered. If you decide you no longer want your purchase, you may still return it within 30 days of delivery, provided it meets the conditions outlined in this policy.

 

 

Return Shipping Costs

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, Ryven Collection will cover all return shipping costs. Once we review the issue, we'll work quickly to provide either a replacement or a full refund at no additional cost to you.

Returns for Personal Reasons

If you wish to return an item because you've changed your mind, ordered the wrong product, or the item isn't what you expected, you'll be responsible for the return shipping costs. Original shipping charges are non-refundable.

Lost or Missing Orders

If your package has not arrived within the estimated delivery timeframe, please contact us at info@ryvencollection.com with your order number. We'll investigate the shipment with the carrier, and if the package is confirmed lost, we'll gladly issue a replacement or a full refund.

Order Cancellations

Because our fulfillment process begins quickly after an order is placed, we cannot cancel orders before they have shipped or been delivered. If you no longer wish to keep your order, you're welcome to return it within our 30-day return period.

 

 

How to Start a Return

Step 1 – Contact Our Team

Email info@ryvencollection.com with your order number and a brief explanation of your return request. If the product is damaged, defective, or incorrect, please include clear photos to help us review your claim.

Step 2 – Receive Return Instructions

Our customer support team will respond within 1–2 business days with detailed return instructions. If your return qualifies, we'll also provide a prepaid return shipping label when applicable.

Step 3 – Package Your Item

Carefully place the item back into its original packaging and include any accessories, manuals, tags, or other items that came with the product.

Step 4 – Ship Your Return

Follow the return instructions we provide and send your package using the designated shipping carrier.

 

 

Email: info@ryvencollection.com

Phone: +1 (647) 370-7806

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)

We aim to reply to all emails within 1–2 business days.

 

 

Refund Process

Return Inspection

After we receive your returned item, our team will inspect it to confirm that it meets the requirements of our return policy.

Refund Timeline

Once your return has been approved, your refund will be issued to the original payment method used during checkout. While most refunds are completed within approximately 7 business days, processing times may vary depending on your financial institution.

Return Shipping Costs

Return shipping costs are not refundable when the return is due to personal preference, such as ordering the wrong item or changing your mind.

For products that arrive damaged, defective, or incorrect, Ryven Collection will cover all return shipping costs.

Return Labels

For eligible damaged, defective, or incorrect items, we'll provide a prepaid return shipping label.

For all other approved returns, customers are responsible for arranging and paying for return shipping.

 

 

Restocking Fees

We do not charge restocking fees on eligible returns that meet the requirements of this policy.

 

 

Exchanges

Currently, we do not offer direct product exchanges.

If you'd like a different colour, size, or product, simply return your original purchase within the eligible return period and place a new order.

If you have questions, our support team is always happy to assist.

 

 

Non-Returnable Products

Certain products cannot be returned for hygiene or safety reasons. Any items that are not eligible for return will be clearly identified on the product page before purchase.

 

 

Need Assistance?

If you have any questions about our Refund Policy, feel free to contact our support team.

Contact Information

Store Name: Ryven Collection

Email: info@ryvencollection.com

Phone: +1 (647) 370-7806

Business Address: 10 Edelweiss Avenue, Richmond Hill, Ontario L4E 4L9, Canada

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)

We strive to respond to all inquiries within 1–2 business days.